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Chris Voss
Communication & Negotiation

Chris Voss

Teaches Negotiation

Chris Voss is a former FBI hostage negotiator and author of Never Split the Difference. His tactical empathy approach has transformed how millions of people negotiate in business and life.

5 lessons4+ hours of contentAll free on YouTube

Recent

New
How to Succeed at Hard Conversations
2h 17min

How to Succeed at Hard Conversations

Huberman Lab9 months ago

Start Here

Never Split the Difference - Core Tactics
45 min

Never Split the Difference - Core Tactics

Talks at Google
The FBI Hostage Negotiator's Guide
15 min

The FBI Hostage Negotiator's Guide

Big Think

Deep Dives

MasterClass Preview - Negotiation
30 min

MasterClass Preview - Negotiation

MasterClass
Negotiating in Everyday Life
1h 20min

Negotiating in Everyday Life

Podcast

Key Concepts

Tactical Empathy
Understanding the feelings and mindset of another.
Mirroring
Repeat the last few words to encourage more sharing.
Labeling
Name the emotion to validate and diffuse it.
The Late-Night FM DJ Voice
Calm, slow tone to create trust.
That's Right
The two words that signal true agreement.