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Celeste Headlee

Communication & Negotiation

Celeste Headlee

Teaches Conversation

Celeste Headlee is an award-winning journalist and host who has conducted thousands of interviews. Her TED talk on having better conversations has been viewed over 25 million times.

4 lessons4+ hours of contentAll free on YouTube

Start Here

10 Ways to Have a Better Conversation

12 minTEDHer viral TED talk on real conversation

Why We Should All Stop Saying 'I Know Exactly How You Feel'

8 minTEDThe problem with reflexive empathy

Deep Dives

We Need to Talk - Full Talk

45 minTalks at GoogleHow to have conversations that matter

The Art of Listening

30 minPodcastDeep dive on active listening

Key Concepts You'll Learn

Be Present

Don't multitask—be fully in the conversation.

Don't Equate

If they talk about loss, don't share your own loss.

Use Open-Ended Questions

Let them describe; you'll get more interesting answers.

Go with the Flow

Don't hold onto prepared questions; follow curiosity.